Increase eBay Reviews

• Be Prompt in Your Payment

When you purchase an item, pay as soon as you win the bid (or click 'Buy Now'). Sellers appreciate not having to wait or ask for the money, which helps up your chances of getting feedback. If you're starting with a blank slate and have no reviews, then start with buying a bunch of small, inexpensively-priced goods as a quick way of getting that feedback.

• Write About Your Purchase Right Away

If you've never been in the seller's shoes, then it can be tough to know just how much they rely on their feedback. Even if you're not going to use your newly-bought item right away, take it out of the packaging and check it over. And then, take the 30 seconds to sit down and write a quick note that the item came as described, and you're happy with how it was sent.

• Send-Off Items that are Well-Packed

People tend to write up bad experiences a LOT more than good ones, so packaging items well is essential. Be sure to package up the item safely and securely. Buyers can tell other buyers that you're a seller who takes care of packaging things, and they'll know their future purchases will arrive clean and unbroken.

• List and Sell Quality Items

People do not want to receive junk, so be accurate about how you list their condition. If your item is used, be sure to tell the buyer in the description and title.

• Don’t Try and Make Extra Money by Shipping a Different Way

Make sure to list shipping and packaging fees accurately. You might think that it's easy money to list one shipping method, and then send it a cheaper way. Don't. It's lying and being unfair, and one of the quickest ways to lose trust with your buyers. Whatever shipping option(s) you listed, stick to it when sending it out. If the buyer selected the fastest (and most expensive) shipping option, it's because they want the item right away, and they'd be pretty happy about writing a quick note praising you for it.

• Ask for Feedback

Most, if not all, experienced sellers on eBay will tell you that it's a little uncomfortable to ask the buyer for a review. Instead, go about it indirectly. First, email the buyer that they're the winning bidder and that you hope they'll be satisfied with their purchase and say so, and that you're always available if they have any more questions. If they haven't paid for it yet, send a follow-up invoice a few days after the bid. And if you still haven't received a review about a month after the purchase, then it's okay to shoot them a quick message asking if they're happy with everything. Just make sure you've left them positive feedback first.

• Include a Note with the Purchase

Before you ship out the shoes, include a little note inside reminding the buyer to leave you a review if they are satisfied with the item they received.

• Follow up on Negative Feedback

Follow up on bad feedback and post apologies, explanations, or anything else that you think might help other potential buyers to know the full story. This won't immediately improve your feedback percentage or score, but it will help you find buyers willing to give you a second chance.

• Good Communication

Buyers want fast and detailed answers. A seller who responds after 24 hours will probably lose the sale because other sellers respond within 5 minutes, and buyers don't want to wait a week before all their questions are answered to make a purchase. Be sure to answer all of their questions fully.

• Provide a unique customer service experience

If you're not getting in touch with your buyers as soon as they make a purchase, you're not doing much to retain business. A personalized message, even a short one, to thank them for their purchase and let them know their order's status can work wonders for customer loyalty and satisfaction—and your ratings.

• Provide Accurate Item Descriptions

Avoid negative feedback by fulfilling your promises, delivering your products on time, and making sure your items are as high-quality as possible. One of the criteria that users rate is an accurate item description. If you promise your buyers a high-quality product in excellent condition, but you deliver a shoddy product or a product that does not hold up to or match your description, then you will likely receive negative feedback.